our guarantees

Contact After Sales Service :

16 rue Albert Evaux - ZA Les Graviers - 63119 Châteaugay

France

+33 (0) 4 73 19 49 66

sav@oxsitis.com

 

  • QUALITY GUARANTEE OXSITIS ®: All our products have a quality guarantee 2 years. 6 months for water pockets Source ®

Conditions de Garantie OXSITIS

  • Order: By the www.oxsitis.com web site or by telephone +33 (0) 4 73 19 49 66 (cost of a local call) from Monday to Friday from 9am to 18pm.

 

  • Delivery by Colissimo or GLS : All orders placed before 11am is processed the same day and sent via Colissimo (72h * postal delay).

 

  • Money back guarantee: You have 15 days to return your order. We will refund your purchase if you are not satisfied with our products.

 

  • Free shipping from 50 ports purchases: Shipping costs are available to all the customers living in Metropolitan France for orders over 50 euros of purchase.

 

  • Secure Payment: regulations made ​​online on our site are completely secure and be made through BNP Paribas bank and through Paypal.

* Each shipment is sent by Colissimo with delivery against signature. delivery times vary depending on the delivery destination and the time of order picking of 2 to 5 working days plus the time the carrier below:

 

Metropolitan France and UE :

 
GLS Flex delivery

Delivery against signature of the recipient

Delivery within 72h (1)

 
(1) time in working days for shipments in mainland France

Overseas

 
Colissimo OM

Delivery against signature of the recipient

Estimated time of delivery *: D +5 to D +7

 
OM1 area : Guadeloupe (including St. Barthelemy and

St Martin ) , Martinique , Réunion , French Guiana,

Mayotte and St Pierre and Miquelon

 
OM 2 area: New Caledonia and Dependencies,

French Polynesia, Wallis and Futuna

and French Southern and Antarctic Lands

 
* Delivery time in business days

International

 
Colissimo Expert I

Delivery against signature of the recipient

Estimated time of delivery (1): D +3 to D +8

Commitment period to 16 destinations (2)

 
1 ) Time in days

(2 ) Germany, Belgium, United Kingdom, Netherlands , Luxembourg , Italy, Spain , Denmark, Switzerland , USA,

Australia , Hong Kong , Japan, China , South Korea and Singapore

La Poste is committed to a delivery date , calculated according to the zip code of the place of deposit and

that of delivery, available on www.colissimo.fr / GC

Zone 1: Belgium, Netherlands, Luxembourg

Zone 2: Great Britain, Italy , Spain and Switzerland

Zone 3: Austria, Denmark, Ireland and Portugal

Zone 4: Finland , Norway, Sweden

Zone 5: Greece, Hungary , Iceland, Poland , Czech Republic, Slovakia, Slovenia

Zone 6 : Other countries of Europe and the Maghreb

Zone 7 : USA , Canada, Africa and Middle East

Zone 8: Americas outside the USA and Canada , Asia and Oceania

The Oxsitis team thanks you for your confidence and remain at your disposal for any further information by email contact@oxsitis.com (reply within 24 business hours) or 04 73 19 49 66 Monday to Friday from 9am to 18pm. (Cost of a local call)


Contact After Sales Service :

16 rue Albert Evaux - ZA Les Graviers - 63119 Châteaugay

France

+33 (0) 4 73 19 49 66

sav@oxsitis.com