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Oxsitis

Quality & Warranty

Details by product type:

  • BAGS: 2 years
    • Guarantee :
      • Sewing
      • Zipper
      • Fabric (except accident of use or bad treatment)
    • Not guaranteed :
      • Normal wear and tear
      • Non-compliance with maintenance recommendations
      • Abnormal use of the bag
      • Clear tear, which is not related to a manufacturing defect

 

  • SLIMBELT BELTS: 1 year
    • Warranty :
      • Sewing
      • Magnets
    • Not guaranteed:
      • Normal wear and tear (pilling, stretching of fabric, ageing of colours)
      • Non-compliance with maintenance recommendations

 

  • Flask and water bag: 6 months
    • Guarantee :
      • Leakage
      • Valve

 

  • CLOTHING :
    • Return of the garment accepted only if the product has not been used or washed, and the label is still present on the product.

Warranty – Repair:

In we refuse the warranty, we will inform you of the reason for this refusal and will be able to send you an estimate of the cost of the repair if possible.

The return of a defective product is subject to the authorisation of the after sales service, the returned products must be clean.

The exchange concerns only a new product, never worn, returned in its original packaging, with its label attached.